RETURNS & REFUND POLICY
At Hope Inspirations Fashion, we want our customers to be happy with their purchases.
Returns
If you wish to request a return or exchange, please contact us within 7 days of receiving your order.
Returned clothing must:
- Be unworn.
- Be unwashed.
- Be unused.
- Be in its original condition.
- Have all original tags attached.
Clothing that has been worn, washed, altered, damaged after delivery or returned without its original tags may not qualify for a return or exchange, subject to your rights under applicable South African law.
Manufacturing Defects or Quality Issues
If you receive clothing with a manufacturing defect or quality issue, or if you receive the incorrect clothing, please contact us within 48 hours of delivery where reasonably possible.
Please provide clear photographs showing the problem together with your order information so that we can assist you promptly.
Where clothing is defective or does not meet the standards required by applicable South African consumer law, the appropriate remedy will be provided in accordance with the law.
Incorrect Orders
If Hope Inspirations Fashion sends you clothing that is different from what you ordered, please contact us as soon as possible.
We will arrange the appropriate resolution and, where applicable, cover the reasonable cost of returning the incorrect clothing.
Sale & Promotional Clothing
Sale, clearance and promotional clothing may have different return or exchange conditions.
However, nothing in this policy removes any rights you may have where clothing is defective or where South African consumer legislation provides otherwise.
Refunds
Where a refund is approved, the refund will generally be made using the original payment method.
Once processed by Hope Inspirations Fashion, refunds may take approximately 5–10 business days to reflect, depending on your bank or payment provider.
Return Delivery Costs
Where clothing is being returned because of a manufacturing defect, quality issue or an error made by Hope Inspirations Fashion, return delivery costs will be handled in accordance with applicable law.
For other approved returns or exchanges, the customer may be responsible for return delivery costs.
Change of Mind
Returns requested because of a change of mind, preference, fit or size will be handled according to this policy and applicable South African consumer law.
Consumer Protection
Nothing in this Returns & Refunds Policy limits any rights or remedies available to customers under the Consumer Protection Act or other applicable South African legislation.
